SHIPPING RULES AND RESTRICTIONS
Fragrance Mist and Perfum can only be shipped via UPS Ground. All orders placed online will be shipped UPS Ground. If express service is needed, please call us at 1-800-993-2767 to place an order.
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States.
Some items sold by Hillhouse Online require special handling as specified by federal, state and local regulations governing the transport of these items.
The method of shipment for these items is dictated by these regulations. At Hillhouse Online, we comply with these regulations therefore the shipment of some products to certain locations may not be possible.
If this affects your order, we regret any inconvenience and thank you for your understanding.
We’re sorry, we are currently unable to accept orders to be billed or shipped to destinations outside the U.S. and Canada. We apologize for any inconvenience.
SHIPPING TO U.S. TERRITORIES, ALASKA, AND HAWAII
Hillhouse Naturals accepts orders being shipped to Alaska, Hawaii and the U.S. Territories Puerto Rico, Guam, and U.S. Virgin Islands.
Most items may be shipped to Alaska, Hawaii and the U.S. Territories, but some restrictions apply. Please call us at 1-800-993-2767 to place your order. Time and Delivery All shipments are processed within 3 business days after receipt of order. There may be times when we will not be able to provide certain items due to circumstances beyond our control. In this event, we will contact you. All shipments will be shipped via UPS Ground Reg. If you need express shipping, please call us at 1-800-993-2767.
RETURNS and CANCELLATIONS
To cancel or return an order, please call us at 1-800-993-2767.
Return package to: Hillhouse Naturals 7070 Wickliffe Rd. Wickliffe, KY 42087 Attn: Returns